Terms of Service

1. What this service is

v1Labs LLC, doing business as Neutral Zone Labs (“NZL”, “we”), operates a data service. We run computer simulations of sporting events and publish the statistical output of those simulations, including estimated distributions of player statistics conditioned on game situations, together with measures of our own uncertainty.

The output is information. It is not a prediction of what will happen, a recommendation to take any position, financial advice, investment advice, or betting advice. We do not tell you what to wager on, whether to wager at all, or how much. Where we display third-party market prices alongside our output, we are reporting two numbers side by side; we are not asserting that either is correct, and we are not identifying an opportunity.

2. No warranty as to accuracy

Simulation output is an estimate produced by a model. Models are wrong in ways their authors do not anticipate. We make no representation or warranty, express or implied, that the data is accurate, complete, current, or fit for any purpose. Confidence figures we publish describe the model’s internal uncertainty given its inputs; they do not account for the possibility that the model itself is mis-specified.

The service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

3. Your decisions are yours

You are solely responsible for determining whether your use of this service, and any activity you undertake in connection with it, is lawful where you are. Gambling laws differ by jurisdiction and change. We do not operate a gambling service, accept wagers, or hold customer funds.

4. Eligibility

• You must be at least 18 years old to hold an account.
• You must be of the legal age for any wagering or trading activity in your jurisdiction, which is 21 in many places, before undertaking it. That is your responsibility to verify, not ours.
• You must not use the service where doing so would breach local law, or where you are subject to a self-exclusion arrangement.

5. License, and what you may not do with the data

Subject to these terms and to payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the data for your own individual purposes.

You may not:

• resell, sublicense, syndicate, publish, or otherwise redistribute the data, in whole or in part, in original or derived form;
• share your account credentials, or provide access to the data to any other person, whether or not for payment;
• scrape, crawl, or systematically extract the data by automated means, or circumvent any access control, rate limit, or entitlement check;
• use the data to train, fine-tune, or evaluate a machine-learning model, or to build a competing product or service;
• remove or obscure any attribution, watermark, or provenance marker.

We may embed identifying markers in delivered data and monitor account-level usage volume to detect redistribution. Accounts found redistributing may be suspended or terminated without refund.

6. Accounts

You are responsible for your credentials and for activity under your account. Tell us promptly if you believe your account has been compromised. Provide accurate registration information and keep it current. One person, one account.

7. Purchases and billing

• Credits are the only thing we sell. There is no subscription, nothing renews, and there is nothing to cancel. You buy credits in a pack, and packs differ only in the price per credit.
• Credits do not expire. They are spent when you run a simulation or a report, at a price shown before you commit to it.
• Credits have no cash value. They cannot be transferred to another person or account, exchanged, sold, or redeemed for money or for anything other than simulations and reports on this service. They are a way of pricing what you run here, not a balance you hold with us.
• Because the data is delivered immediately and cannot be returned, purchases are generally non-refundable except where required by law or at our discretion.
• Prices may change. A change applies to credits bought after it takes effect and never to credits you already hold.
• Payments are processed by Stripe. We do not receive or store your full card details.

8. Availability

We do not guarantee uninterrupted availability. Data may be delayed, incomplete, or withdrawn, including during live events, which is when interruptions are least convenient and most likely. Do not rely on this service where an interruption would cause you loss. We may modify or discontinue features at any time.

9. Third-party data

We display market prices and related information sourced from third parties, including exchanges and data providers. That information belongs to those parties, may be delayed or inaccurate, and is presented for reference. We do not endorse and are not affiliated with any exchange, sportsbook, or league, and we make no representation about the availability or terms of any third-party service.

10. Limitation of liability

To the fullest extent permitted by law, NZL and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or wagering or trading losses, arising out of or relating to your use of the service, whether based in contract, tort, or otherwise, and whether or not we were advised of the possibility.

Our aggregate liability arising out of or relating to the service will not exceed the greater of (a) the amounts you paid us in the twelve months preceding the event giving rise to the claim, or (b) one hundred US dollars.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

11. Indemnity

You agree to indemnify and hold harmless NZL against claims, losses, and expenses (including reasonable legal fees) arising from your use of the service, your breach of these terms, or your violation of any law or third-party right.

12. Suspension and termination

We may suspend or terminate access, with or without notice, for breach of these terms, in particular for redistribution, credential sharing, or automated extraction. You may close your account at any time. Sections 2, 3, 5, 10, 11, and 13 survive termination.

13. Governing law and disputes

These terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-laws rules.

Talk to us first. Before starting an arbitration, you or we must send the other a written description of the dispute and what would resolve it, and give the other 60 days to respond. Send yours to support@neutralzonelabs.com or to the address in section 15. Most problems are a billing error and end here. Any deadline for bringing a claim pauses while this runs.

Arbitration and class action waiver. You and NZL agree that any dispute arising out of or relating to these terms or the service will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration will take place in Colorado or, at your election, by telephone, video, or written submissions. Judgment on the award may be entered in any court with jurisdiction.

You and NZL each waive the right to a jury trial and the right to participate in a class, collective, or representative action. An arbitrator may award relief only to you individually and only to the extent your own claim requires. If this waiver is held unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies to every other claim.

Coordinated claims. If 25 or more claims are filed against us by the same lawyer or coordinated lawyers, raising substantially the same issues, the claims will be arbitrated in batches of up to 50 at a time, under the AAA’s supplementary rules for multiple case filings where those apply. Each batch is decided on its own, and the outcome of one does not bind another. We will pay the fees for each batch as it proceeds. This changes the order claims are heard and nothing else: every claim stays individual and every claimant keeps the same rights.

Each claim must be your own. A demand for arbitration has to describe what happened to you: your account, the dates, what you say went wrong, and what you want. A filing that states only generic allegations, or that could be sent unchanged on behalf of somebody else, is not a claim under this section, and either party may ask the arbitrator to say so before the merits are reached.

If the arbitrator decides a claim or a defense was frivolous or brought for an improper purpose, measured by the standard a federal court would apply, the arbitrator may award the other party its reasonable fees and costs to the extent the applicable rules allow. This runs in both directions and applies to us exactly as it applies to you.

Two things sit outside this agreement to arbitrate. Either party may bring an individual claim in small claims court if it qualifies. And either party may ask a court for an injunction or other equitable relief to stop unauthorized use, redistribution, or infringement of intellectual property, which is the conduct section 5 prohibits.

You can opt out. If you do not want this arbitration agreement to apply, send written notice within 30 days of first accepting these terms, to the address in section 15 or to support@neutralzonelabs.com, stating your name, the email on your account, and that you are opting out of arbitration. Opting out costs you nothing else: the rest of these terms still apply and your account is unaffected. If you opt out, or if this section is held unenforceable, the parties submit to the exclusive jurisdiction of the state and federal courts located in Colorado.

14. Changes

We may update these terms. Material changes will be notified in the product or by email before taking effect. Continued use after that constitutes acceptance.

15. Contact